6ACNETWORK

Faulty photocards

 

If your Oyster photocard doesn't work when you touch it on a yellow card reader, it may be faulty. If there's no visible damage, call us to get a replacement.

​

If your Oyster photocard does have visible damage, or is lost, you'll have to pay a £10 fee to get a replacement. We may ask you to send us the Oyster photocard to confirm that it's faulty.

​

Sometimes, your Oyster photocard might not work because you have a negative pay as you go balance. To travel again, you'll need to top it up. Check your pay as you go balance by touching your Oyster photocard on the yellow card reader on touchscreen ticket machines at Tube, London Overground, DLR and some National Rail stations. You can also check your balance at Oyster Ticket Stops.